Ordering

All your queries answered regarding ordering.

How do I place an order?

You can place an order by simply adding your items to the Cart you can complete your order via card payment. Or you can give one our lovely customer care team on 01948710699

Can I add or remove items from my cart?

yes, you can modify your cart until you confirm your order

Do I need an account to place an order?

While not mandatory,creating an account allows you to track your order history,manage saved parts lists,and enjoy faster checkout in the future.

Product

All your queries answered regarding products.

How do I find the right part I need?

We have optimised the website to be able to search for a number of different keywords to help you find the correct product. But if you find you are still unsure you can contact us via the Contact Form or by giving our team of experts a call on 01948710699

What if I'm unsure about a part's compatibility?

Our customer service team is happy to assist you in finding the correct part for your system.You can contact them by phone via our Contact Form

Do you offer product warranties?

Warranty information varies depending on the specific product.Warranty details are usually included on the product page or packaging.

Payment

All your queries answered regarding payments.

What payment methods do you accept?

We accept a wide range of secure payment methods to make your checkout experience simple and convenient.

At Wrekin Water, we accept:

  • Shopify Payments (all major debit and credit cards including Visa, Mastercard and American Express)
  • PayPal
  • Klarna – including flexible pay later and instalment options (subject to approval)

All payments are processed securely to ensure your information is protected at every stage.

Is my payment information secure?

Yes, we use secure encryption technology to protect your payment information.

Do you offer COD?

Sorry, at this moment we do not offer cash on delivery (COD) mode of payment.

Shipping

All your queries answered regarding shipping.

What are your shipping options?

We offer same day processing if ordered prior to 2pm. Where some items are more bespoke there may be slightly longer shipping times. More information is available on our Shipping and delivery page.

How much does shipping cost?

Shipping costs are calculated based on the weight,size of your order,your chosen delivery method,and your location.The final cost will be displayed at checkout.

Can I track my order?

Yes, you can track your order's progress by logging into your account or using the tracking information provided in your order confirmation email.

Return Products

All your queries answered regarding return.

What is your return policy?

For full details on returns, refunds, eligibility, and timeframes, please refer to our complete Refund Policy here:

👉 Refund and Returns Policy

If you are unsure whether your item qualifies for return, please contact our team before sending anything back and we’ll be happy to help.

How do I return an item?

Please visit our Returns Policy page or contact customer service for instructions on initiating a return.

Who pays for return shipping?

This depends on the reason for the return. Our Returns Policy will specify who is responsible for return shipping costs.