Do I Need The HE or HF Version Supersoft?

Find out what is the difference and how making the right choice is so important.

Home With Loft Tank

If your home has a Loft tank it can cause what is known as "Trickle Feed". This is where a small amount of water flow goes through the system but is not enough to read on traditional systems. The HE version Kinetico Supersoft is designed to register these micro flows to give more accurate consumption and soft water provision.

I have a loft tank

Homes with a Combi boiler/Pressurised System

Kinetico's HF Version Supersoft is designed to work with specifically engineered for modern British homes featuringcombi-boilers and unvented (pressurized) systems. It delivers exceptional flow rates (up to 48 L/min) to ensure your luxury showers and high-end taps never suffer a drop in pressure.

I Have A Combi Boiler

Wrekin Water Kinetico options

Twin Tank Water Softener: The Ultimate Solution for Continuous Soft Water

Experience uninterrupted performance with our advanced twin tank water softener systems. Unlike traditional single-tank units, our dual-tank design is engineered for households that demand 24/7 access to high-quality softened water.

24/7 Continuous Soft Water Supply

Never worry about water hardness during regeneration cycles again. Our dual-tank technology works in tandem to ensure seamless, continuous performance:

  • Zero Downtime: While one tank undergoes the regeneration process, the second tank automatically activates.
  • Constant Softening: Enjoy a reliable, uninterrupted flow of softened water, even while the system is actively cleaning itself.
Block Salt

Block Salt
Tablet Salt

Tablet Salt

Key Advantages of Non-Electric Softening

  • Zero Electrical Costs: Eliminate ongoing energy consumption. Operating entirely without electricity, these systems provide long-term savings by removing the softener from your utility bill.
  • Demand-Based Regeneration: Utilizing a precision mechanical water meter, the system only regenerates when necessary. This optimizes salt and water usage, preventing unnecessary waste and lowering your operational expenses.
  • Reduced Maintenance: With fewer complex electronic components, sensors, or circuit boards to fail, non-electric systems offer improved reliability and lower long-term repair costs.
  • Superior Durability: Engineered for longevity, these robust mechanical systems are less susceptible to power surges or electrical component failure, ensuring consistent performance for years.

The Kinetico Twin Tank Advantage

For homeowners seeking the pinnacle of reliability, the Kinetico Supersoft Twin Tank Water Softener combines the benefits of non-electric operation with a continuous flow design.

  • Uninterrupted Soft Water: The twin-tank configuration ensures you have soft water 24/7. While one tank is in its regeneration cycle, the second tank takes over instantly.
  • Versatile Installation: Whether you live in a modern house or an apartment, this sophisticated system fits seamlessly into your plumbing.
  • Dependable Performance: Designed with high-quality, modern components, the Kinetico system offers a simple, straightforward operation that eliminates the stress of electronic maintenance.

Looking For Kinetico Water Softener Spare Parts

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Frequently asked questions

Kinetico water softeners are expensive because of their proprietary non-electric, twin-tank design, high manufacturing standards, and exclusive dealer-only distribution and installation model.

  • Non-Electric Operation: Kinetico systems run entirely on the kinetic energy of flowing water rather than electricity. This mechanical engineering eliminates computer boards and electronic parts, reducing long-term failure points but increasing upfront manufacturing complexity.
  • Twin-Tank Design: Unlike standard single-tank systems that can leave you without soft water during a cleaning cycle, Kinetico uses a dual-tank system. One tank provides soft water while the other regenerates, requiring double the resin tanks and mechanical control valves.
  • Metered, Efficient Regeneration: The system measures actual water use rather than running on a fixed timer. It cleans itself using pre-softened water, which uses significantly less salt and water per cycle. 
  • Long-Term Durability: Parts are entirely mechanical and built for extended lifespans (often 20 to 30 years), backed by extensive warranties, which positions them as a premium, long-term investment compared to cheaper, short-lived alternatives. 

A Kinetico water softener typically lasts15 to 20 years or morewith proper maintenance, significantly outperforming standard single-tank electric softeners that usually last 7 to 10 years.Shelton's Water +1Why Kinetico Systems Last Longer

  • Non-electric design: They operate using the kinetic energy of moving water rather than complex electronic control boards, removing the most common point of failure in traditional systems. Water Softener Quotes +1
  • Twin-tank setup: The dual-tank design shares the workload and allows continuous soft water output without overworking a single resin bed. Aqua Sensation
  • Reconditionability: When the internal resin media eventually wears out after a decade or two, the system can be fully reconditioned by replacing the media rather than buying a whole new unit. Huemann Water Conditioning

Factors Affecting Lifespan

  • Water hardness & usage: Extremely hard water or high daily water consumption forces the system to regenerate more frequently.
  • Maintenance routine: Regularly checking salt levels and cleaning the brine tank annually prevents sludge buildup and premature wear.

The best place to put a water softener ison level ground right where the main water line enters your home, before the water splits to your water heater or indoor plumbing.

Installation Locations

  • Basements: Ideal for cold climates because they stay warm enough to prevent freezing and offer easy drain access.
  • Garages: Great for homes without basements, providing easy access to add salt bags without carrying them down stairs.
  • Utility Rooms: Excellent choice if there is existing plumbing infrastructure, floor space, and a nearby drain.
  • Outdoors: Usable in warm climates that never freeze, but the unit needs a protective enclosure or shed to block direct sunlight and rain. 

Key Requirements for the Spot

  • Main Water Entry: Placed after the water meter (city water) or pressure tank (well water), but before the water heater.
  • Electrical Outlet: Needs a nearby 120V GFCI power source for the control valve.
  • Drain Access: Requires a floor drain, laundry tub, or standpipe within roughly 30 feet to catch discharge water during regeneration.
  • Temperature Control: Must stay between 35°F and 100°F so the water and internal parts do not freeze or overheat.
  • Space and Stability: Needs a flat, stable surface (like concrete) with enough overhead clearance to refill salt and service the unit.