Service

WrekinWater's engineer callout service brings a qualified water treatment engineer to your property to diagnose, service or repair an existing water softener, filter or UV system. Pricing is banded by distance from WrekinWater's Bettisfield, Shropshire base, so you pay a fair price for the visit rather than a flat nationwide rate. It's aimed at customers who'd rather have a professional look at their system than attempt a DIY fix.

Who this is for

• Your water softener, filter or UV system is misbehaving and you want an engineer to diagnose the fault.
• You'd rather not attempt a repair yourself and want it done properly first time.
• An existing system is due an annual service or health-check.
• You need a local engineer visit rather than removing and posting equipment away for inspection.

The callout covers a qualified engineer's time and travel to attend your property, diagnose the issue with your system, and carry out an agreed repair or service on site. Because travel time affects how long a visit takes, the price is split into three bands - up to 10 miles, 10-20 miles and 20-40 miles - so you're only charged according to how far the engineer has to travel from WrekinWater's Shropshire base.

WrekinWater is a family run business that has served more than 50,000 customers over 15 years, and is rated "Excellent" on Trustpilot. Because WrekinWater also stocks parts from Pentair Fleck, Autotrol, Clack, Kinetico and other major brands, an attending engineer is well placed to identify and fit the correct replacement part for your system.

What to expect

1. Get in touch with WrekinWater with details of your system and your postcode.
2. WrekinWater confirms which distance band applies and the price for your visit.
3. An appointment is booked for a time that suits you.
4. The engineer attends, diagnoses the fault and carries out the agreed work.
5. You're talked through what was found and any parts fitted.
6. WrekinWater remains on hand for any follow-up questions afterwards.