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Frequently asked questions

A direct flow system, like the Ecosoft CROSS range, purifies water on demand as you run the tap instead of storing it in a pressurised tank. This frees up space under the sink, and every glass comes straight through the membrane rather than sitting in a tank. It also means there's no storage tank to sanitise or replace.

For a home kitchen, the CROSS range (Solo, MAX, 60 and 90 Balance) is designed for under-sink drinking water. For higher demand, such as a café, office or small commercial site, the RObust range offers larger hourly output. The MO6500 Professional is a 4-inch commercial system producing up to 250 litres per hour. Each product listing gives the exact flow rate, so compare that against your daily usage. If you're unsure, our team can help you choose.

It depends on your water quality and how much you use. Pre-filters and post-filters are replaced more often than the RO membrane, because they protect it from sediment and chlorine. Each product listing gives Ecosoft's recommended interval. Changing filters on time keeps the membrane working efficiently and extends its life.

Ecomix is Ecosoft's multi-component filter media. It is designed to treat several problems in a single vessel, including hardness, iron, manganese and ammonium, which makes it useful for private water supplies such as wells and boreholes. We stock Ecomix A and Ecomix C in 25-litre bags. Check each listing, or ask us, to confirm which grade suits your water test results.

Yes. We stock genuine Ecosoft replacement membranes, including the CSV-3012 500 GPD and CSV-1812 100 GPD, along with Ecosoft replacement filter packs, so you can keep your system running to specification. Wrekin Water is a family-run company based in Bettisfield, Shropshire. We have served more than 50,000 customers over 15 years and are rated Excellent on Trustpilot.